Shipping policy

We currently ship only within the United States. Everything below is what actually happens to your parcel.

Processing time

All orders are processed within 1 to 2 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

Shipping time

Estimated delivery is 7 to 15 business days after the order has shipped. The date shown on each product page is calculated from that window.

If anything is going to take longer, we email you before you have to ask, and you can cancel for a full refund at that point.

Shipping origin

Most of our stock ships from our fulfillment partners overseas and is handed to a US carrier for the final leg to your door. That is why our window is wider than a store shipping out of a domestic warehouse. We would rather say so up front than promise three days and disappoint you.

Shipping cost

Free shipping on orders over $150 — which covers every racket in the shop. Below $150 it is a flat $15, shown at checkout before you pay.

No hidden fees, and nothing to pay on delivery.

Where we ship

All 50 states except Alaska and Hawaii, which we cannot serve yet. PO boxes and APO/FPO addresses are fine.

We do not ship outside the United States. We launched in one market so we could do it properly.

Shipping carrier

We work with established carriers to get parcels to you safely. The specific carrier varies depending on your location and the order.

Order tracking

Every order is tracked. You receive a tracking number as soon as the parcel is scanned by the carrier, usually the same day it ships. We watch the tracking ourselves — if a parcel stops moving, you hear from us first.

Customs and taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Delayed or lost packages

If tracking has not moved for 10 business days, or the carrier marks the parcel lost, email us. Once confirmed, we send a replacement or a full refund — your preference.

Wrong address

Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we resend it once the second shipping charge is paid, or refund the order minus the original shipping cost.