Refund policy

At RAGE Padel Club we would rather you ended up with a racket you actually want to play with. Here is exactly what happens if that is not what arrived.

1. 30-day returns

We offer 30-day returns from the date of delivery, and you do not need to give a reason. Changing your mind is a reason.

The item must be unused and in its original packaging. A racket that has been on court cannot go back on the shelf, and cans of balls must be unopened.

2. You usually do not need to ship anything back

Because of the way international fulfillment works, customers are in most cases not required to return the product. Email us and we resolve it from there.

Where a return is needed, we send you the correct address — we work with several fulfillment centers and the right one depends on where you are. Please do not ship anything back before we have given you that address, or the parcel cannot be matched to your order.

Return shipping is on us when the item arrived damaged, defective, or is not what you ordered. It is on you if you simply changed your mind. There is no restocking fee, ever.

3. Damaged or defective items

Contact us within 7 days of delivery with clear photos or video of the item and the box. Once reviewed, we offer a replacement at no cost or a full refund — your choice — and you do not pay to send anything back.

4. Refund processing

Approved refunds go back to the original payment method within 2 business days of approval. Depending on your bank or card issuer, the money usually appears within 5 to 10 business days after that.

Original shipping charges are refunded when the return is our fault, and are not refunded when you changed your mind.

5. Cancelling an order

Cancel free of charge within 24 hours of ordering, or any time before the parcel is handed to the carrier — whichever comes first. After that it is handled as a return.

If we cannot dispatch your order within the time stated on the product page, we email you, and you can cancel for a full refund regardless of when you ordered.

6. Delayed or lost orders

If your order is significantly delayed, or the carrier confirms it lost in transit, contact us. We send a replacement or refund you in full — your preference. We do not ask you to wait it out.

7. Chargebacks and disputes

Please write to us before opening a chargeback or a payment dispute. We answer within one business day, and we would rather fix the problem than argue about it through your bank. Almost everything is solved the same day.